Terms of Service

1. Acceptance of Terms

By accessing and using TerrAguant's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Services

TerrAguant provides English language learning services, including but not limited to:

• Group and private English language classes
• Online English learning courses and materials
• IELTS and other exam preparation programs
• Business and academic English training
• Conversation and pronunciation classes
• Educational assessments and progress tracking

3. User Eligibility

To use our services, you must:

• Be at least 16 years of age (parental consent required for minors)
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

4. Registration and Account

4.1 Account Creation

To access certain services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Security

You are responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any security breach.

4.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in any activity that may harm our services or other users.

5. Payment Terms

5.1 Fees and Payment

Payment is required for most of our services. All fees are in Canadian dollars unless otherwise specified. You agree to pay all applicable fees and taxes.

5.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and bank transfers. Payment processing is handled by secure third-party processors.

5.3 Refund Policy

Refunds are handled on a case-by-case basis according to our refund policy:

• Full refund within 48 hours of course registration
• Partial refund for cancellations before course commencement
• No refund for cancellations after course begins (except in exceptional circumstances)
• Medical or emergency circumstances may qualify for special consideration

6. User Conduct and Responsibilities

When using our services, you agree to:

• Attend classes punctually and participate actively
• Treat instructors and fellow students with respect
• Complete assignments and assessments honestly
• Respect intellectual property rights
• Maintain confidentiality of proprietary materials
• Follow classroom and online learning guidelines

6.1 Prohibited Activities

You may not:

• Share course materials without permission
• Disrupt classes or online learning environments
• Engage in academic dishonesty or cheating
• Harass, intimidate, or discriminate against others
• Use our services for any illegal purposes
• Attempt to gain unauthorized access to our systems

7. Intellectual Property Rights

7.1 Our Content

All content, materials, and resources provided by TerrAguant, including but not limited to:

• Course materials and curricula
• Website content and design
• Educational videos and audio recordings
• Assessment tools and exercises
• TerrAguant trademarks and logos

are owned by TerrAguant or our licensors and are protected by intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our educational materials solely for your personal learning purposes during your enrollment period.

7.3 User Content

You retain ownership of content you create, but grant us a license to use such content for educational and operational purposes.

8. Class Policies and Attendance

8.1 Attendance Requirements

Regular attendance is essential for learning success. Students are expected to attend at least 80% of scheduled classes to receive completion certificates.

8.2 Make-up Classes

Make-up classes may be available for excused absences, subject to instructor availability and class schedules.

8.3 Class Cancellations

We reserve the right to cancel classes due to insufficient enrollment, instructor unavailability, or extraordinary circumstances. Full refunds will be provided for cancelled classes.

9. Technology and Online Services

9.1 System Requirements

You are responsible for ensuring your technology meets the minimum requirements for accessing our online services.

9.2 Technical Support

We provide reasonable technical support for our online platforms, but cannot guarantee uninterrupted service or compatibility with all devices.

9.3 Service Availability

We strive to maintain high service availability but do not guarantee 100% uptime. Scheduled maintenance will be announced in advance when possible.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimers and Limitations

11.1 Educational Outcomes

While we strive to provide high-quality education, we cannot guarantee specific learning outcomes or exam results. Success depends on various factors including student effort, attendance, and individual learning abilities.

11.2 Service Disclaimer

Our services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or meet your specific requirements.

11.3 Limitation of Liability

To the maximum extent permitted by law, TerrAguant's liability for any claims arising from these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold TerrAguant harmless from any claims, damages, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

13.2 Dispute Resolution

We encourage resolution of disputes through direct communication. If informal resolution fails, disputes will be resolved through binding arbitration in Toronto, Ontario, in accordance with the rules of the Ontario Arbitration Act.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not relieve you of payment obligations for services already provided.

15.2 Termination by Us

We may terminate your access to our services immediately if you violate these Terms or for any other reason with appropriate notice.

15.3 Effect of Termination

Upon termination, your right to access our services ceases immediately. Provisions that should survive termination will remain in effect.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us:

18. Acknowledgment

By using TerrAguant's services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.