Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name, email address, phone number, and mailing address
• Educational background and English proficiency level
• Payment information and billing details
• Communication preferences and correspondence history
• Academic progress and assessment results
• Emergency contact information (for enrolled students)

1.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Geographic location (city/province level)

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing English learning services and educational programs
• Processing payments and managing your account
• Communicating with you about courses, schedules, and progress
• Improving our services and developing new programs
• Sending newsletters and promotional materials (with consent)
• Complying with legal obligations and regulatory requirements
• Protecting our rights and preventing fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Website hosting and technical support
• Email marketing and communication services
• Educational assessment and certification

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Employee training on privacy and security
• Access controls and authentication procedures

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

5.1 Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising
• Preference Cookies: Remember your settings and preferences

5.2 Cookie Management

You can control cookie settings through our cookie banner or your browser settings. Disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Withdrawal of Consent: Withdraw consent for certain uses
• Complaint: File a complaint with privacy authorities
• Portability: Request transfer of your data
• Deletion: Request deletion of your information (subject to legal requirements)

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain academic records as required by educational standards

Student academic records are typically retained for 7 years after course completion, as required by educational regulations.

8. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer information outside Canada, we ensure adequate protection through:

• Contractual safeguards with service providers
• Compliance with international privacy frameworks
• Regular monitoring of data protection measures

9. Children's Privacy

Our services are intended for adults (18+) and mature minors (16-17) with parental consent. We do not knowingly collect personal information from children under 16 without proper consent. If you believe we have collected information from a child without consent, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca
Phone: 1-800-282-1376

12. Consent

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.